Exceeds Expectations: Demonstrates deep knowledge of the job function and understands the most complex aspects of the job responsibilites.

Above Expectations: Demonstrates solid working knowledge of the job function and is capable of handling complex projects.

Meets Expectations: Demonstrates sufficient knowledge of the job and performs job responsibilities well.

Improvement Needed: Lacks knowledge in several basic elements of the job. Requires frequent instruction in areas of fundamental knowledge.

Unsatifactorty: Performance in consistently below the expected level. Despite a reasonable period of orientation, and/or insturction, job knowledge remains at an unacceptable low level.

Exceeds Expectations: Consistently produces work that is of the highest quality and accuracy.

Above Expectations: Almost always produces high quality and accurate work.

Meets Expectations: Typically produces quality work and occasional errors.

Improvement Needed: Attention needed to producing work that is more thorough and accurate.

Unsatisfactory: Performance is consistently below the expected level. Disorganized and usually unprepared.

Exceeds Expectations: Excellent oral and written communication skills. An active listener who has a sound sense of when to share essential information and with who to share it with.

Above Expectations: Demonstrates above average oral and written communication skills.

Meets Expectations: Demonstrates solid communication skills but may need occasional training to sharpen certain areas.

Improvement Needed: Additional training to develop communication skills is recommended. Frequent communication breakdowns can cause confusion with coworkers and interfere with the employee's ability to complete assignments accurately.

Unsatisfactory: Performance is consistently below the expected level. Communication skills are extremely poor.

Exceeds Expectations: Reliability never in question. Work assignments always completed with the highest level of accuracy and ahead of deadline.

Above Expectations: Very reliable. Work always performed accurately and on time.

Meets Expectations: Dependable employee. Work assignments typically completed accurately and in a timely fashion.

Improvement Needed: Work deadlines frequently missed and assignments tend to have a high level of inaccuracies.

Unsatisfactory: Performance is consistently below the expected level. Resists assignments and requires constant direction.

Exceeds Expectations: Constantly exhibits independent actions and resourcefulness. Exercises outstanding judgment on knowing when to seek guidance from supervisor. An initiative-taking employee.

Above Expectations: Frequently exhibits independent action and resourcefulness. Exercises good judgment on knowing when to seek guidance from supervisor.

Meets Expectations: Dependable employee. Generally, demonstrates independent action with minimal supervision.

Improvement Needed: More independent action is needed. Requires more than normal supervisory guidance in normal, job-related decisions.

Unsatisfactory: Performance is consistently below the expected level. Requires constant supervision at all times.

Exceeds Expectations: Consistently is on time and always provides proper notification or advance notice for absence or tardiness. Never requires any start-up time.

Above Expectations: Occasionally early and usually prepared to work at prescribed time. Rarely absent.

Meets Expectations: Attendance record satisfactory. On time. Works well without prodding.

Improvement Needed: Employee attendance record is unstable.

Unsatisfactory: Performance is consistently below the expected level. Seldom on time. Absent often.

Exceeds Expectations: Successfully works with others to achieve desired results. Always able to prevent, resolve conflicts. Is very open-minded and flexible. Very respectable towards co-workers.

Above Expectations: Always maintain a positive attitude in the work environment. Always willing to help.

Meets Expectations: Employee typically contributes to team projects and has a positive working relationship with co-workers.

Improvement Needed: Often disagreeable in cooperating with co-workers and fails to get along with others.

Unsatisfactory: Performance is consistently below the expected level. Uncooperative.

Exceeds Expectations: Consistently demonstrates a superior level of professional behavior, attitude, and appearance. Has achieved certification(s) available for position. Maintains superior personal standards and strict confidentiality. Exercises self-control.

Above Expectations: Consistently demonstrates an above-average level of professional behavior, demeanor and appearance. Actively pursues continuing education and learning opportunities. Maintains confidentiality.

Meets Expectations: Consistently demonstrates skilled professional behavior, demeanor and appearance. Participates effectively in job skills training opportunities as offered by the company. Maintains confidentiality.

Improvement Needed: Needs to make a more serious effort to demonstrate professional behavior appropriate to the position.

Unsatisfactory: Performance is consistently below the expected level.

Exceeds Expectations: Exhibits confident, outstanding decision making skills that take all important factors into consideration.

Above Expectations: Very good decision maker who makes the necessary decisions in a timely fashion. Resourceful.

Meets Expectations: Good decision making. Tends to be logical in approach to problems. Alert to opportunities.

Improvement Needed: Has difficulty in obtaining or evaluating pertinent information and/or puts off making decisions considering facts at hand.

Unsatisfactory: Performance is consistently below the expected level. Often misunderstand or bungle directions. Untimely and inconsistent decision-making practices are frequently exhibited.

Exceeds Expectations: Acts as a positive mentor and coach to all direct reports and is concerned with departmental success as well as individual growth. Ties departmental goals to strategic mission.

Above Expectations: A very sound leader who promotes departmental initiative and strategic mission. Work with direct reports on a regular basis to ensure a productive work environment.

Meets Expectations: Provides necessary leadership to individuals and the department. Supports the progress of staff members and the mission the company.

Improvement Needed: A stronger sense of responsibility for the direction of the department and more focused attempt to contribute to or support the mission of the Company would be beneficial.

Unsatisfactory: Performance is consistently below the expected level. Lacks adequate sensitivity to the needs of staff.

Exceeds Expectations: Always maintains a cooperative working relationship with the appropriate staff members, outside companies and other partners. Always promotes a positive image of the company.

Above Expectations: Frequently coordinates well with other companies and coworkers.

Meets Expectations: Coordinates with other companies and coworkers in an acceptable manner.

Improvement Needed: Has a challenging time coordinating effectively with other companies and appropriate staff members.

Unsatisfactory: Performance is consistently below the expected level. Tends to create problems with others.

Exceeds Expectations: A very active team member who collaborates well with others. An excellent communicator who generates creative ideas and solutions for cost reduction and/or revenue enhancements. High energy in meetings.

Above Expectations: Always participates in team management meetings. Always provide helpful feedback to the team.

Meets Expectations: Works well with management team. Will usually support efforts.

Improvement Needed: Does not respond well to teamwork. Needs to share information with group.

Unsatisfactory: Performance is consistently below the expected level. Shows no desire to participate.